j0ya9 Terms and Conditions

These terms and conditions form a legal agreement between j0ya9 and all users of the platform. These terms apply to all services, games, promotions and any related activities of j0ya9.

j0ya9 operates as an online betting and casino platform in the Bangladesh market. The platform uses SSL encryption technology to ensure the security of user information and financial transactions.

• These terms are written in Bengali and apply to users in Bangladesh.
• j0ya9 reserves the right to change these terms at any time without prior notice.
• Continued use of the platform after updated terms are published will be considered acceptance of the changes.
• If any part of this document is unclear, please contact our live chat for assistance.

Conditions for Registration Eligibility

• Minimum age: 21 (twenty-one) years.
• A valid identification document (national ID card, passport or driving licence) is required.
• A valid mobile number and email address are required.
• Access to the platform must be from Bangladesh.
• One person may operate only one account.
• Family members of j0ya9 employees are not eligible to use this platform.

Identity Verification

j0ya9 reserves the right to verify a user's identity at any time. When a verification request is made, the required documents must be submitted within 72 hours. If documents are not submitted within the specified time, the account may be temporarily suspended.

Registration Process

When creating an account on j0ya9, users must provide accurate and complete information. Providing incorrect or false information may result in account cancellation and all deposited funds may be forfeited.

• Each individual may open only one account.
• Operating multiple accounts from a single device or IP address is prohibited.
• Keeping the account password confidential is the user's own responsibility.
• If unauthorized access to the account is suspected, our support team must be notified immediately.

Updating Account Information

If personal information (mobile number, email address) changes, the account must be updated as soon as possible or the support team must be informed. j0ya9 will not be responsible for any issues arising from outdated information.

Deposit Rules

• Minimum deposit amount: ৳500 (all methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• The deposited amount should be credited to the account immediately; in the case of technical delays, please notify the support team.
• Funds may only be deposited from a payment account registered in your own name.
• Deposits through third parties are strictly prohibited.

Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• The withdrawal process generally takes 5–30 minutes to complete.
• Withdrawal requests may only be made using the same method through which funds were deposited.
• If identity verification is not completed before a withdrawal, the request may be delayed.
• The payment method used for deposits and withdrawals must be the same on the same account.
• If an active bonus is present, the specified wagering requirement must be met before withdrawal.

Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳500 is required to receive this bonus.

• Bonus wagering requirement: 10 times (10x).
• That means if you receive a ৳1,000 bonus, you must place ৳10,000 in bets before withdrawal.
• The bonus balance cannot be withdrawn until the wagering requirement is completed.
• Each user will receive the welcome bonus only once.
• If the bonus is not used within the specified period, it will be cancelled.

VIP Cashback Program

j0ya9's VIP program has 5 tiers. Weekly cashback is available at each tier:

• Bronze — maximum weekly cashback of 0.2%.
• Silver — maximum weekly cashback of 0.4%.
• Gold — maximum weekly cashback of 0.6%.
• Platinum — maximum weekly cashback of 0.8%.
• Diamond — maximum weekly cashback of 1.0%.

VIP tier progression is determined based on gaming activity and overall participation.

Promotional Terms

• Each promotion has its own applicable terms and conditions.
• j0ya9 reserves the right to change, cancel or suspend any promotion or bonus at any time.
• If bonus misuse is suspected, the account may be investigated.
• If an attempt is made to claim bonuses by creating multiple accounts, all accounts will be cancelled.

Fair Play Guarantee

j0ya9 believes in the fair play principle. All our games are tested by independent third parties and operated using certified Random Number Generator (RNG) technology, which ensures that the outcome of every game is completely random and impartial.

Betting Rules

• Each game has a set minimum and maximum bet limit.
• If a game result is voided due to a technical error, the bet amount will be refunded.
• If the internet connection is lost, the game result will be stored on the server.
• In the event of a dispute over a game result, the server log will be considered the final proof.

• Operating multiple accounts or using another person's account.
• Money laundering or conducting transactions using illegal funds.
• Hacking, using bots or any automated software on the game software.
• Deliberately exploiting the bonus system (bonus abuse).
• Sharing or selling account information with third parties.
• Harassing other users on the platform or attempting to cause them harm.
• Registering using another person's identity.
• Using technical vulnerabilities of the platform to gain unfair advantage.

Scope of j0ya9's Liability

j0ya9 is not liable for the following:

• Losses caused by problems with the user's own internet connection.
• Losses resulting from unauthorized access to the user's account, if the user themselves shared the password with another person.
• Service interruption due to changes in government regulations or law.
• Delays or failures in third-party payment services.
• Financial losses incurred through gambling.

j0ya9 always strives to provide a safe and reliable service. However, the service may be temporarily disrupted due to technical maintenance or unforeseen circumstances.

Closure at the User's Initiative

Any user may voluntarily close their account. To request account closure, contact us via live chat or email [email protected]. Any remaining balance must be withdrawn before the account is closed.

Closure at j0ya9's Initiative

j0ya9 may close or suspend an account under the following circumstances:

• In the event of a violation of any clause of these terms and conditions.
• On suspicion of fraudulent activity.
• In the event of failure to complete identity verification.
• On suspicion related to money laundering.
• If age cannot be verified.

j0ya9 places the highest priority on protecting users' personal information. We store all data using SSL encryption technology.

• User information is never sold or transferred to any third party.
• Information may be shared with authorities in cases of legal obligation.
• User cookies and browsing data are used solely to improve the service.

To learn more, please read our Privacy Policy page.

j0ya9's Commitment

j0ya9 believes that gaming should be an enjoyable form of entertainment, not a source of addiction. We encourage our users to play responsibly.

• Users can set daily, weekly, or monthly deposit limits on their accounts.
• A self-exclusion option is available — both temporary and permanent.
• If signs of gaming addiction appear, it is advised to seek help immediately.

To learn more about responsible gaming, please visit our Responsible Gaming page.

j0ya9 reserves the right to update these terms and conditions at any time. Users will be notified of important changes via email or live chat.

• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• It is recommended to visit this page regularly to stay informed about the latest updates.
• If you have any questions about the terms, please contact [email protected].